Posts Tagged ‘customer service’
The mistake that’s costing millions
I’m not talking about user error or accidentally switching off your client’s IT. I’m not talking about data breach; there are enough real-life examples of that without adding more fuel to that fire. No. I’m talking about over-promising and forgetting to talk about what you already do really well. Like getting customer service right. …
Read MoreWhat makes a good supplier?
I recently ran a poll on LinkedIn about what makes a good supplier. The results were fairly mixed, but what’s to say you can’t have it all? Here’s what my ideal supplier would look like… Proactive when it comes to support. You want a supplier to be all over a fault as soon as…
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